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Policies and Shipping

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.

Shipping Fees

Order AmountStandard ShippingIn-Store Pickup
Under $50$18Free
$50-100$12
Free
Above $100FreeFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Returns

Generally, Block Bikes PDX, LLC accepts most returns within 30 days of the purchase date when accompanied by the original receipt, the original packaging and in original, new condition.

The following are important exceptions:

  • Bikes may be returned within 7 days for store credit only, less a restocking fee of $150.
  • All clearance, custom and special order item sales are final.
  • All clothing and wheel sales are final.

Warranties

Item warranties vary by manufacturer.  Block Bikes PDX warranties some items directly, other warranties need to be directed to the product manufacturer.

Wheels are never warrantied in the event of abuse or improper use.  In order for any wheel warranty the wheel must be re-tensioned by Block Bikes PDX within the first month, or 500 miles; whichever comes first.  The initial re-tension by Block Bikes PDX is free of charge and required to keep the warranty valid.  No warranty is available if the wheel is not re-tensioned as outlined above.  Failure by the wheel owner to promptly have wheels repaired voids all future warranties.

Any single-walled wheel has a maximum warranty of 30 days.  Machine built wheels have a warranty up to 90 days.

Wheels hand built by Block Bikes PDX with all new components are warrantied for 1 year, which includes free spoke replacement and wheel true.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.